The

CA Client Automation

14.0.2 release contains the following issue and its work-around:

Symptom

:

If package is created on Windows Packager, SXP package installation fails on Windows.

Solution:

Create a backup after all the windows automatic updates are complete before creating the package.

Symptom:

When trying to log in with non-root user using Remote Control on Mac 10.12 onwards, a message is returned as:

"The host could not open the desktop of the current user."

Solution:

Provide 777 permissions for the $CA_ITRM_BASEDIR\var folder.

Symptom

:

From the release of Microsoft Windows 10 version 1709 (Falls Creator Update), the mirror driver for Remote Control has stopped working.

The Remote Control feature depends on the Microsoft Windows API, that is,

EnumDisplayDevice

. This API lists all the display drivers that are installed on a system. EnumDisplayDevice works fine on previous versions of the operating system, including Windows 10 version 1703.

But with Windows 10 version 1709, this API is no longer working as expected. As a result, the RC Device Driver is unable to capture the display of the target system. So an unwanted user message appears and the Remote Control session has a poor performance.

Solution

:

CA Client Automation

has published the following patches for 14.0.2 release to address this issue:

CA Client Automation

provides various scripts and methods to deploy the fixes in your environment.