CA Client Automation - 14.0

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Telemetry

This article contains the following topics:
As per the new Portfolio License Agreement (PLA) model initiated by Broadcom Inc., Telemetry Services will collect and report
CA Client Automation
 product license consumption metrics. The product license consumption metrics captured for
CA Client Automation
 will vary depending on the number of Managed Assets. Customers are required to upgrade product versions within a time frame as specified in their PLA agreement. Telemetry services will collect license consumption metrics and report daily to Broadcom via Cloud Services. If product license consumption metrics cannot be sent due to Firewall/other considerations, manual reports must be sent every quarter.
CA Client Automation
 product instance(s) will report on a daily basis the set of Stock Keeping Units (SKUs) that are deployed and the quantities that is used (For example, Number of Managed systems in
CA Client Automation
). If there are exceptions for products that does not have a component running daily, then, weekly license usage metrics is considered for reporting.
Data Transmission is securely done via SSL (port 443) and is only one-way. No Personally Identifiable Information (PII) is transferred at any time other than the product license usage metric.
All license usage metrics related to Production/Non-Production environments are tracked and considered while calculating the license consumption metric. Data that has already been reported for consumption metrics will not be deleted even if you decide to opt out of the PLA program at a later stage.
Considerations for Implementing Telemetry Service
  1. If you have an Enterprise Manager, apply the Telemetry Patch only on the Enterprise Manager. In case of Domain Managers that are not linked to an Enterprise Manager, the Telemetry Patch must be installed and configured on every Domain Manager. For customers with multiple deployments, each instance of the product can report what it knows to be monthly usage (using a unique '
    instance_id
    ' in the service invocation.
  2. The monthly usage metric reported does not include any concept of pricing.
How license usage is collected and reported?
CA Client Automation
 will use the following key metric:
  1. Managed Assets information is obtained by counting the number of Installed Agents on the Physical/Virtual Hardware for all the platforms supported by
    CA Client Automation
    , and any assets imported via the Remote Virtual inventory and Asset Collector.
  2. The Telemetry Job runs once daily and collects the usage metrics. The collected metrics will be stored in the database and local file. If
    Send Usage data to Broadcom
     field is set to TRUE, metrics will be pushed to the Broadcom online Telemetry Segment.
How can I collect the
CA Client Automation
 Product Usage Metrics manually?
Perform the following steps to collect product usage data manually:
  1. Navigate to the location where you have installed
    CA Client Automation
     (for example, default install location: C:\Program Files(x86)\CA\DSM\Bin\Telemetry\metrics\ )
  2. Open
    T
    RC_CF_SEGMENT_METRICS
    . Sample file as shown below: 
    {
  "type”: "cspla",
  "product" : "ITCM",
  "instance_id" : "7E801FD755C79B45AE1C62980A584842",
  "date_collected" : "2020-10-09",
  "period_days" : 1,
  "product_version" : "14.0.3000.725",
  "site_id" : "1234",
  "domain_name" : "<Organization Domain Name>",
  "pla_enabled" : 1,
  "chargeback_id" : "",

  "licenses" : {
    "CCACCA990" : {
      "features" : [ "SD_Agents", "RC_Agents", "AM_Agents", "NRI_Agents", "SCCM_Agents", "RVVI_Agents", "Managed_Agents", "UnManaged_Agents", "ManuallyCreated_Agents", "ScalabilityServers", "DomainManagers" ],
      "usage" : 10,
      "details" : {
        "info" : "Client Automation features"
      }
    }
  }
}
    In the above example, while reporting product usage metrics manually, you must report the following:
    • Type
      : CSPLA
    • Product
      : CA Client Automation
    • Usage:
       Specifies the number of endpoints managed using
      CA Client Automation
      .
    • Site ID:
      Specifies Customer Site ID.
    • Product SKU
      : CCACCA990
    • Data Collected:
      Specifies the date when Product usage metrics was collected.
  3. Database Table: Another way of collecting and submitting product usage metrics is via the ca_telemetry table.
    However, the TRC_CF_SEGMENT_METRICS file gives an easy way of manually collecting and reporting the product usage metrics.
How can I view the CA Client Automation Product Usage Metrics in UI?
The product license usage metrics can be viewed in the GUI using TelemetryReport.exe. This tool generates the report based on the Report start and End dates.
Enable and Configure Telemetry Services
  • For
    CA Client Automation
     14.0.2, administrators must install, enable, and configure Telemetry Services using the patch. For more information, see Implementing Telemetry Services.
  • For
    CA Client Automation
     administrators 14.0.3 and later, administrators must enable and configure Telemetry Services using the
    CA Client Automation
     installer. For more information, see Implementing Telemetry Services.