CA Client Automation - 14.0

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Remote Control of VDI System

Symptom
cla140
Symptom
You observe an erratic or slow mouse movement while you take remote control of a VDI system that is running VMware View release 5.1 or above, and you are connected using PCOIP protocol. So the desired actions are not performed with the unusual mouse movement.
Solution
To disable these erratic or slow mouse movements, apply the following registry change in your VDI Golden image or directly on the View Desktop:
This procedure modifies the Windows registry. Before any registry modification, ensure that you have a current and valid backup of the registry and the virtual machine. For more information about backing up and restoring the registry, see Microsoft Knowledge Base article 136393.
  1. In the
    View
     desktop, click
    Start
    , and
    Run
    . Type
    regedit
    , and click
    OK.
     
    The
    Registry Editor
     window opens.
  2. Go to 
    HKEY_LOCAL_MACHINE
    \
    Software
    \
    Policies
    \
    Teradici
    \
    PCoIP
    \
    pcoip_admin_defaults
    .
  3. Set
    pcoip.disable_cursor_jumping
     to
    1
    .
    If the value does not exist, right-click and then select
    New, and DWORD (32-bit) Value
    . Create the
    pcoip.disable_cursor_jumping
     value and set to 
    1
    .