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Logon problems typically result from invalid credentials or the lack of user permissions or incorrect permissions.

Symptom:

Whenever I enter my user name and password, I get an error message telling me that this information is invalid.

Solution:

Remote Control uses two methods to validate your credentials. In centrally managed installations with the Centralized security policy disabled, or

stand-alone installations

, the host matches the credentials you enter in the viewer component to a local or domain account on the remote computer. In a centrally managed installation with the Centralized security policy

enabled

(the default configuration), the same process applies but it is done from the computer on which the manager runs.

If Remote Control rejects your credentials and you are sure you entered them correctly, check them independently by logging on to the host computer using the following command:

Symptom:

My credentials were accepted, but I get a message telling me that I lack permissions.

Solution:

If your credentials are accepted but you do not appear to be a valid user, then contact your system administrator, who will assign the correct permissions for your account on the remote host computer.